Help
Getting help
Last updated 7 Sept 2026
Open a ticket from your account
Support runs through your customer account so staff can see the operation and the device you are writing about. Sign in, open Support, and describe what happened.
What to include
- The device model number (for example SM-S931B) and the mode it was in.
- The operation reference from the tool or from your operations list.
- The exact message the tool showed, if any.
Response times
Tickets are answered in the order they arrive. A ticket about a failed paid operation is prioritised, and any credits owed are returned to your balance as soon as the failure is confirmed.
Account and payment questions
Questions about credits, top-ups or your balance are handled the same way: open a ticket and mention the transaction reference from your ledger.
Ready to write to us?
Tickets are opened from inside your account.